Help & Support

    Get the help you need, when you need it. From instant AI answers to personal callbacks.

    Ask Homie
    Get instant answers 24/7

    Our AI assistant can answer most questions instantly — about your lease, payments, maintenance, and more.

    Tier 1 - Instant
    Submit a Ticket
    We'll respond within 24 hours

    Describe your issue and our team will investigate and reply via the ticket system.

    Tier 2 - 24hr
    Request Callback
    We'll call you back

    Prefer to talk? Request a callback and a team member will phone you during your preferred time.

    Tier 4 - Personal

    Frequently Asked Questions